Last Updated: September 1, 2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how our bus transportation service app collects, uses, stores, and protects personal information when you use our app and services.
This Privacy Policy is intended to reflect applicable privacy and data-protection requirements in the Turks & Caicos Islands, including the applicable provisions of the Data Protection Act 2018 and related regulations or guidance, as amended or replaced from time to time. Where applicable law provides you with additional rights or protections, those rights will apply.
Depending on how you use the app, we may collect information such as:
We aim to collect only information that is reasonably necessary for providing and improving our transportation services.
We may use your personal information to:
Where required by applicable law, we will rely on an appropriate legal basis for processing your personal information, which may include your consent, performance of a contract with you, compliance with a legal obligation, protection of legitimate interests, or another lawful basis recognized by applicable law.
If you grant permission, the app may use your location to help identify your pickup location, provide transportation services, assist with trip coordination, and improve your travel experience.
You can disable location access through your device settings. Disabling location services may affect certain app features or our ability to provide location-based transportation services.
We do not sell your personal information.
We may share personal information where reasonably necessary with:
We expect service providers that process personal information on our behalf to handle that information appropriately and in accordance with applicable legal and contractual requirements.
Some of our service providers or technology systems may be located outside the Turks & Caicos Islands. Where personal information is transferred, stored, or processed outside the Turks & Caicos Islands, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements and that appropriate safeguards are in place where required.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify affected individuals and/or the relevant authority where required.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, complying with legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal, regulatory, or legitimate business requirements.
Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information, including the right to:
Some rights may be subject to legal limitations or exceptions. For example, we may need to retain certain information to comply with legal obligations, protect our rights, prevent fraud, or establish or defend legal claims.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before responding to a request in order to protect your personal information from unauthorized disclosure.
If you have a question, concern, or complaint about how we collect, use, store, or disclose your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Please provide sufficient information to allow us to understand and investigate your concern, including the nature of your complaint and any relevant details.
We will review privacy complaints and respond within a reasonable period, taking into account the nature and complexity of the request and any applicable legal requirements.
If you are not satisfied with our response, or if you believe your personal information has been handled in breach of applicable Turks & Caicos Islands data-protection law, you may have the right to raise the matter with the Information Commissioner’s Office of the Turks & Caicos Islands, subject to the procedures and requirements established under applicable law.
You may contact the Information Commissioner’s Office through its current official contact details published by the Turks & Caicos Islands Government. We recommend checking the official government website for the most current complaint procedures and contact information.
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can review the information and take appropriate action.
The app or our website may use cookies, analytics tools, software development kits, or similar technologies to operate the service, understand how users interact with our services, improve performance, and maintain security.
Where required, we will obtain consent or provide appropriate choices before using technologies that require consent under applicable law. You may also be able to manage certain permissions through your device or browser settings.
The app may contain or rely on third-party services, including payment processors, mapping or location services, analytics providers, communications providers, and other technology services.
Those third parties may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services that you use through or in connection with our app.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
Any changes will be posted through the app or on our website, along with the updated date. Where required by law, we will provide additional notice or obtain consent before making material changes to how we use personal information.
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to make a privacy complaint, please contact us at:
Email: support@ilandlink.net
Business Name: Islandlink Transit Transportation Service
Location: Turks & Caicos Islands
Website: https://ilandlink.net/
We recommend that you replace all bracketed information before publishing this Privacy Policy and confirm that the final policy accurately reflects the app’s actual data collection, third-party services, payment systems, location features, retention practices, and international data transfers. This policy is general information and should be reviewed by a Turks & Caicos Islands privacy professional before publication to ensure compliance with the Data Protection Act 2018 and any applicable regulations or guidance.